Questions we hear on the phone

It depends on squares, pitch, how many layers have to come off, how much decking is rotten underneath, and the shingle line you pick, so there's no honest number until Tom's walked the roof. What you get instead is a written line-item proposal that breaks out every one of those drivers so you can see exactly what you're paying for.

No. Tom walks the roof, takes measurements and photos, and writes a line-item proposal at no cost to you. The only time a fee comes up is if you want a full 12-Point Roof Inspection write-up done as a standalone service rather than as part of a proposal visit.

Because a phone estimate is a guess dressed up as a number, and guesses miss the things that actually change a job, rotten decking, extra layers, chimney flashing that needs rebuilding. We'd rather walk the roof and hand you a proposal you can trust than quote something we'll have to revise once we're up there.

Every driver behind the number, broken out separately: tear-off and disposal, decking replacement if needed, flashing and penetration work, the shingle line, permit, and labor. You can see exactly what each piece costs instead of one lump figure, and you can ask about any single line before you sign.

Usually not. Most leaks trace back to a single failed spot, a pipe boot, a piece of step flashing, a nail pop, and get fixed with a targeted repair. We only recommend replacement when the shingles themselves are past their service life across the whole roof, not because one area is leaking.

Yes, that's most of the job on a leak call. Water travels along rafters and decking before it shows up on a ceiling, so the stain inside is rarely right above the actual failure. We trace it from the attic and the roof surface both before we touch anything.

We prioritize active leaks over routine scheduling and will usually get someone out within a day or two to stop the water, even if the full repair follows later. Call as soon as you notice staining rather than waiting to see if it gets worse.

It comes down to how much life is left in the shingles overall versus how localized the damage is. One bad flashing detail or a small wind-lifted section is a repair. Granule loss across the whole roof, widespread cracking, or a shingle line at the end of its expected service life points toward replacement.

All of them, every time. Roofing over an existing layer hides problems in the decking and shortens the life of the new shingles, so a Drip Edge replacement always starts with a full tear-off to bare decking, no exceptions.

We stop, show you the affected sheets, and replace them before anything new goes down. Decking replacement isn't hidden in a vague allowance; it's priced as its own line so you know exactly what was found and what it cost to fix.

No. On a replacement the deck is covered with underlayment and the penetrations are flashed before the crew leaves each day, so the house is never left open overnight. If a storm is on the radar, the tear-off waits for a better day rather than racing the weather.

Take dated photos from the ground if it's safe to do so, and call us before you call anyone else. We'll document the roof properly, including a measured diagram, so you have real evidence whether you end up filing a claim or not.

Yes. We can be on the roof when the adjuster walks it. Having someone there who knows what hail and wind damage actually look like, versus normal wear, makes a real difference in whether the scope reflects what's actually wrong with the roof.

No, and we won't pretend to. Waiving, absorbing, or rebating any part of a deductible is illegal in North Carolina. Any contractor offering that is telling you, indirectly, what else they're willing to do off the books, and that should worry you more than it tempts you.

It varies with season, storms tend to back up the calendar regionally, but we'll give you a real date on the call, not a vague window. Once a proposal is signed, we confirm a start date and stick to it barring weather that would keep the roof open overnight.

We can provide spec sheets, sample boards, and anything else your architectural committee needs for a submittal, and we know the approved-color lists in most of the subdivisions we work in already. Ask early so the approval doesn't hold up your start date.

The workmanship warranty is a named term with the years stated directly on your proposal, so you're reading the actual number in writing rather than taking a verbal promise. Shingle manufacturer warranties are separate and depend on the product line you choose.

Yes. Our NC General Contractor license number is shown in the footer, and we carry insurance. If you don't see the license line when you're browsing, ask and we'll point you to it directly.